Shipping
We strive to deliver your order within the specified times below subject to availability.
Postal delivery typically within 5 working days.
Local delivery within 2 working days.

Please be aware that during Christmas and other peak periods, delivery may take longer. 
We cannot be held responsible for any inconvenience caused by factors beyond our control.

Delivery will be made to the address specified at the time of ordering. 

Currently, we only accept orders for delivery within mainland UK.

We have a standard delivery charge of £3.99 per order, with the following exceptions:

BA1 & BA2: Free delivery with orders over £25.00

SN14 8**: Free delivery with orders over £15.00

Nationwide: Free delivery with orders over £39.00
 

Payment Options:
Payments for our online store can be made using PayPal and most credit & debit cards. 
We also accept payments over the phone via most credit or debit cards.
For local deliveries, payments can be made in advance either over the phone or through our website. 
Alternatively, payment upon delivery can be arranged with prior agreement.

Subscription Service:
Our Brachy Box is available as a recurring subscription. By choosing the subscription option at checkout, you agree to be charged automatically at the stated interval (every 4 weeks) using the payment method provided at the time of purchase
Billing & Payments:
Your subscription renews automatically every month at the price shown on the product page. Payments are taken securely through our payment provider. If a payment fails, we will contact you so you can update your details.
Cancellation:
You may cancel your subscription at any time. To cancel, please email us at admin@barneyspetsupplies.co.uk or use the contact form on our website. Cancellations take effect immediately and will apply to future renewals. Any orders already processed or dispatched before cancellation will still be delivered.
Changes to Your Subscription You may update your delivery address, payment details, or subscription preferences at any time by contacting us. Please allow 48 hours for changes to be applied to your next renewal.
Refunds Subscription renewals are non‑refundable once payment has been taken. We do not offer partial refunds for unused subscription periods. If you believe a renewal has been taken in error, please contact us and we will be happy to review this for you
Automatic Renewal Notice By purchasing a subscription, you acknowledge that your plan will renew automatically every 4 weeks until cancelled. You will receive an order confirmation email for each renewal.